View Cart
Terms & Conditions...
By using this website, you agree to these terms of use: if you do not agree, then rhubarb asks that you not use the website.
- All purchases up to the value of $50 will incur a $7 postage charge and all purchases over $50 will be FREE postage.
- The delivery address for all purchases must be located within Australia
- The estimated dispatch time is 3 to 10 business days.
Your parcel will be delivered by Australia Post’s eParcel service, during normal business hours. Upon delivery, the goods must be signed for. If a signature cannot be obtained at the time of delivery, a card will be left informing you of how to collect your parcel during normal business hours. Parcels will be held by each of the delivery services for their maximum hold time. However, should you not respond to their respective calling cards and the parcel is returned to us as unclaimed, further freight charges will be payable for re-dispatch. Freight charges paid for the original dispatch are not refundable.
Even though at Rhubarb, we take pride in the care we take with packing all of our internet, phone and mail orders, sometimes, accidents or errors happen. Notification of faulty, damaged, incorrect or missing products must be received by our Customer Service Department within 48 hours of your parcel being signed for. Should your parcel contain a damaged or faulty item, Rhubarb will provide instructions on how to return goods in an appropriate manner. These details can be obtained either by telephone on (03) 9429 9600 or by email at info@rhubarb.net.au
Refund / returns policy...
Return of Goods purcahsed on the website:
Rhubarb replaces any goods that arrive at their destination faulty or damaged. Notification of faulty or damaged products must be received by our Customer Service Department within 48 hours of your parcel being signed for. Under these circumstances, Rhubarb will provide instructions on how to return goods in an appropriate manner. These details can be obtained either by telephone on (03) 9429 9600 or by email at info@rhubarb.net.au
Rhubarb will replace any undamaged item within 14 days of purchase as long as the product is returned in its original condition including its packaging and is accompanied by proof of purchase in the form of a tax invoice/receipt and/or packing slip. Delivery and handling charges on returns are not refundable for incorrect choice, and products are to be returned to Rhubarb at the customer's own cost and risk. In order to process your return of goods, please be sure to include a note explaining the reason for the return as well as your daytime contact telephone number so that our Customer Service Team are able to contact you. Goods should be sent to the following address:
Rhubarb - Customer Service Department - Ground floor 283 Swan Street, Richmond, VIC, 3121
A staff member will be required to contact you to arrange a refund if we are unable to replace or exchange the goods returned. We can process a refund by re-imbursing your cred
Return of Goods purchased at the Doncaster store:
For information regarding the return of goods purchased instore, please take the items concerned with the reciept back to our Doncaster store.
Rhubarb understands that you care how your personal information is used and shared. Whilst we appreciate you trust we will do so carefully and sensibly, Rhubarb is also obliged to comply with the requirements of the Federal Government’s National Privacy Policy, in accordance with the Privacy Act 1988 (“the Act”).
- Name and address for delivery purposes;
- Day phone number;
- Email address;
- Product preferences;
- Information regarding promotions and other service of Rhubarb;
Rhubarb will not collect sensitive information without your consent, unless it is necessary for such information to be collected for an activity or function, and will not collect any such information in a secret or dishonest way.
2. Use of Personal Information
The primary use of personal information is for the purposes listed under the heading, Collection of Personal Information, above. However, we will use and disclose your personal information for the approved purposes and in a variety of ways associated with the approved purposes, including the following:
- To assist in the development of information technology, systems maintenance and development;
- To assist in the development of information technology requirements, systems maintenance and developmental issues;
- To analyse information for product development, marketing and research purposes and to improve and extend our range of services;
- To investigate and resolve complaints concerning the provision of services by us or others associated to us;
- Marketing directly to you in accordance with the National Privacy Principals;
Disclosure of your personal information to any other organisation or person involved in carrying out any necessary function or activity on our behalf, including complaints handling and fraud prevention, whether within Australia or overseas;
Moreover, we shall not utilise personal information without taking reasonable steps to ensure that the information is accurate, complete and up to date.
3. Other Terms & Conditions
All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code (collectively known as “Content”), including but not limited to the design, structure, selection, coordination, expression, ‘look and feel’ and arrangement of such Content, contained on the Website is owned, controlled or licensed by or to Rhubarb Retail Pty Ltd (know as Rhubarb), and is protected by copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.
Rhubarb does not, nor does any other party who provides Content to this Website make any warranty as to the accuracy, completeness or currency of the Content. As a user of this Website, you are required to make your own enquiries before entering into any transaction on the basis of or in reliance upon the Content. To the extent permitted by law, Rhubarb and its employees, officers, agents and contractors exclude all liability for any loss or damage (including without limitation, indirect, special or consequential loss or damage) arising from the use of, or reliance upon the Content whether or not this is caused by a negligent act or omission.
Except as expressly provided in these Terms of Use, no part of the Website and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including ‘mirroring’) to any other computer, server, Website or other medium for publication or distribution or for any commercial enterprise, without Rhubarb's express prior written consent.
Rhubarb and each party providing Content to the Website are limited in its liability to the extent permitted by law, to the resupply of the Content. Rhubarb does not accept responsibility for any liability in respect of access to other content through the use of this Website.
While utilising our Website, you may not use any automatic device, program, algorithm or methodology, or any similar or equivalent manual process to access, acquire, copy or monitor any portion of the Website or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Website or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Website. Rhubarb reserves its right to bar individuals thought to be conducting such activity.
You may not attempt to gain unauthorised access to any portion or feature of the Website, or any other systems or networks connected to the Website or to any Rhubarb server, or to any other services offered on or through the Website by hacking or any other illegitimate means.
You may not scan or test the vulnerability of the Website or any network connected to the Website, nor breach the security or authentication measures on the Website or any network connected to the Website.
You may not trace or seek to trace any information of any user or customer of Rhubarb, including any Rhubarb account not owned by you to its source. You may not exploit the Website or any service or information made available or offered by or through the Website in any way where the purpose is to reveal any information, including but not limited to personal identification or information, as provided for by the Website.
You agree that you will not take any action that imposes an unreasonably large burden on the infrastructure of the Website or Rhubarb's systems or networks, or any systems or networks connected to the Website or to Rhubarb.
You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Website or any transaction being conducted on the Website, or with any other person’s use of the Website.
Additional terms and conditions may apply to the purchase of goods or services and to specific portions or features of the Website, including contests, promotions or other similar features, all of which terms are made a part of these Terms of Use by this paragraph.
You agree to abide by such other terms and conditions, including (where applicable) representing that you are of sufficient legal age to use or participate in such service or feature. If there is a conflict between these Terms of Use and the terms posted for or applicable to a specific portion of the Website or for any service offered on or through the Website, the latter terms shall have authority with respect to your use of that portion of the Website or the specific service.
Rhubarb does not guarantee that your use of this Website will be confidential. Rhubarb is not responsible for any harm that you or any person may suffer as a result of a breach of confidentiality in respect of your use of this Website.
Use of personal information has been documented within Rhubarb's Privacy Policy, which can be accessed through the Website main page.
You may not use the Website or any Content for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes the rights of Rhubarb or others.
You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal you send to Rhubarb on or through the Website or any service offered on or through the Website. You may not pretend that you are or that you represent, someone else, or impersonate any other individual or entity.